Legal notice

Legal Notice

This Legal Notice is provided by Artigiana Sartoria Veneta 1968 Srl, with its registered office at Via Meucci 16 - 30035 Mirano (Ve) Italy, registered with the Business Register under number P.IVA 04185230275 REA VE-373052 Phone: +39 041 5726996 Email: info@cinivenezia.it 

  1. Terms and Conditions of Website Use

Accessing and using the website cinivenezia.it ("the Site") implies acceptance of the following terms and conditions:

  • Permitted Use: Users may access the Site solely for personal and non-commercial purposes. Any reproduction, modification, or use of the Site's content without permission is prohibited.
  • Disclaimer: We do not guarantee that the information provided on the Site is always up-to-date, accurate, or error-free. We disclaim any responsibility for damages arising from the use of the Site or the inability to access it.
  • External Links: The Site may contain links to third-party sites. We are not responsible for the content or policies of these sites.
  1. Shipments and Returns

We are pleased to offer our customers reliable and fast shipping services with DHL. Below, you’ll find all the details about our shipping policies.

Countries We Ship To
We currently ship to the following countries:

Europe:
Italy, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

International:
United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States

If your country is not listed, feel free to contact us, and we’ll do our best to find a solution.

Shipping Costs
Shipping costs vary depending on the destination and the total value of your order. It is currently free for orders over 150€.

Express Shipping:
We offer free shipping for orders over 150€.

Processing and Delivery Times
We aim to process all orders within 24-48 hours if the product is in stock; if not, it may take up to 10 working days after receiving payment.

Delivery times depend on the destination and the chosen shipping method:

  • Standard shipping: 5-7 days
  • Express shipping: 3-5 days

Once your order is shipped, we will notify you with a tracking number so you can monitor the delivery.

International Shipping
For international orders, customs duties or import taxes may apply, and these will be the responsibility of the customer. We recommend checking with your country’s customs office for any additional costs before placing your order.

Returns and Exchanges
If you have questions about returns or need an exchange, please visit our Returns and Refunds page or contact our customer service team.

For further assistance, you can reach us at +39 041 5726996 or info@cinivenezia.it

  1. Privacy Policy

In accordance with the General Data Protection Regulation (GDPR) and other applicable laws, we process your personal data as follows:

  • Data Collected: Name, address, email, phone number, and payment information.
  • Purpose of Processing: Order management, customer support, sending promotional communications (with consent).
  • Data Protection: We implement technical and organizational measures to protect data from unauthorized access.
  • User Rights: You can request access, correction, deletion, or restriction of your data processing. To exercise your rights, contact us at info@cinivenezia.it
  1. Cookie Policy

The Site uses cookies to enhance the browsing experience. Types of cookies used:

  • Technical Cookies: Necessary for the operation of the Site.
  • Analytical Cookies: To monitor Site performance (anonymized).
  • Profiling Cookies: To offer personalized content (with consent).

You can manage or disable cookies through your browser settings. 

  1. Intellectual Property

All content on the Site, including texts, images, logos, graphics, and software, is the exclusive property of  Artigiana Sartoria Veneta 1968 SRL or its licensors and is protected by copyright and intellectual property laws. Reproduction or distribution without written permission is prohibited.

  1. Limitation of Liability
  • We are not liable for any direct or indirect damages arising from the use of the Site.
  • We disclaim any liability for malfunctions due to technical issues or force majeure.
  1. Payment Information and Security
  • Accepted Payment Methods: We accept different payment method all through Shopify Payments.
  • Transaction Security: Transactions are protected by advanced encryption systems (SSL/TLS) to ensure the security of your data.
  • Fraud: We are not responsible for unauthorized transactions made with fraudulent payment methods.
  1. Jurisdiction

For any disputes arising from the use of the Site, the competent court is that of Venice.

For further information or clarification, you can contact us at info@cinivenezia.com .